Do you deliver to my location?
Delivery depends on the nature of payment:
a. For Prepaid Orders (Credit Card/Debit Card/Net Banking Orders)
As far as prepaid orders are concerned, Farida Gupta delivers to almost every location in India. To get more clarity, connect with us via our helpline number +91 8287-567-567.
b. For COD Orders
Since we ship through third party logistics companies, there are a few Pin Codes that are not serviceable.
Our customer care team is always at your service (Monday – Saturday, 9:30 AM – 6:00 PM (IST))
What is the minimum order value?
There is no minimum order value. However, a flat delivery charge of INR 150 is levied on every order.
Can I change the delivery address of my order?
The delivery address of your order can be changed only if the order has not been shipped yet. You can track orders from your account section on the Farida Gupta website.
If your order has not been shipped yet, you can raise a request by contacting the customer service team on +91 8287-567-567.
Our customer care team is always at your service (Monday – Saturday, 9:30 AM – 6:00 PM (IST))
Can I reschedule my delivery?
Yes, you can reschedule the delivery by calling the consumer experience team on +91 8287-567-567 or by e-mailing us at care@faridagupta.com
Our customer care team is always at your service (Monday – Saturday, 9:30 AM – 6:00 PM (IST))
When can I expect my order to be delivered?
All orders are delivered in a maximum of 5 working days across India. However, there might be delays due to extraneous factors.
In case you are experiencing a more than usual delay, you can call us on +91 8287-567-567 or e-mail us at care@faridagupta.com
Our customer care team is always at your service (Monday – Saturday, 9:30 AM – 6:00 PM (IST))
Can I exchange my exhibition product with an online product and vice versa?
No, the exhibition and online orders are treated separately. Exhibition orders can only be exchanged at the exhibition within the tenure of said exhibition. A bill is mandatory for facilitation of exchange. There is no refund at the exhibitions.
Online orders can only be refunded/exchanged within a period of 15 days from the date of product delivery. In both cases:
1. The products should be unused
2. Tags should be intact. Please refer to the return and exchange policy on the website https://www.faridagupta.com/pages/return-page
How can I receive notifications for Exhibitions?
You can update your details on the mailing list for information on offers and exhibitions in your city.
https://www.faridagupta.com/pages/newsletter-subscribe
Will the exhibition have discounted products?
Our exhibitions have a special section called 'Surplus Stock'. In our bid to remain transparent and a Consumer First brand, we segregate products with slight variations from the first-grade quality into Surplus. Surplus does not mean defect. It's only an indication that these garments might have minor inconsistencies like warp and weft, distressed printing or minor color variations. Rest assured, these garments are as good as all other products we sell and made with the same love, passion and hardwork.
How can I be assured about the quality of the products ordered?
At FG, we aspire to offer a truly flawless shopping experience. We assure you only the finest grade fabrics are used. In addition, each garment undergoes a stringent 7-layer quality check process.
How do I take care of my FG garment?
Our handcrafted garments are easy to look after and require basic care. To ensure ideal garment care, please follow the care instructions that are provided on the product label of your FG garment. (also available on the respective product page).
What is Farida Gupta?
Farida Gupta is an Indian ethnic wear brand based out of New Delhi. The brand's prime focus is to promote hand-embroidery and block printing in India and across the globe.
Is there any quality assurance for the items ordered?
Each garment manufactured at Farida Gupta is delivered to the customer only after it has cleared a stringent quality check process comprising 7 layers of checking.
The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each unit is made with an equal amount of love and passion.
The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each unit is made with an equal amount of love and passion.
What if I have any complaint regarding my order?
You can get in touch with our customer support team through the “Contact Us” section on the website. Simply send an email to care@faridagupta.com or give us a call on +91 8287-567-567 for any complaint.
Our customer care team is always at your service (Monday - Saturday, 9:30 AM - 6:00 PM (IST))
Our customer care team is always at your service (Monday - Saturday, 9:30 AM - 6:00 PM (IST))
Do you take alteration requests?
No, FG does not do any alterations/customizations.
Do you provide wholesale pricing?
FG does not engage in wholesale transactions.
How can I receive updates about the discount/sale offers?
An FG sale is not to be missed! Keeping abreast with our sales and discounts is super simple! All you need to do is sign up for our newsletter by clicking here https://www.faridagupta.com/newsletter-subscribe and leave the rest to us!
How can I make payments at FG?
At FG, we accept two modes of payment:
1. You can make online payments using credit cards, debit cards, net banking on our payment gateway.2. Cash on delivery (COD) – subject to Pin Code serviceability.
Our customer care team is always at your service (Monday – Saturday, 9:30 AM – 6:00 PM (IST))
How can I get my receipt?
There are two ways to get a receipt for your FG order.
1. A physical copy of the receipt is given to you at the time of order delivery; when you make a purchase online and/or at an exhibition.2.You can download a receipt from the My Account section on the FG website.
Can I exchange/return my order?
The Return/exchange window is 15 days after receiving the delivery of product.
The exchange/return order is processed if the following conditions are satisfied:
1. Product should be unused2.Tags should be intact
3.The product(s) clears a quality check at the FG headquarters.
If all of the above conditions are met, you could take one of these three actions:
1.Claim a refund2. Get your product exchanged
3.Get store credit for an equivalent amount which can be used for a subsequent purchase.
How can I place an Exchange request for my order?
1. Log in to your FG account.
2. Click on 'My Orders' on the left side of the page.
3. Click 'View Details'.
4. Click on 'Exchange' next to the product you want to exchange against.
5. Select the size you want in exchange.
6. Select the reason for exchange.
7. Verify that the tags are intact and the product is unused.
8. Click on 'Confirm'
9. A message on the top of the page will say 'Your Exchange Request Successfully Sent' and a confirmation will be sent to you via E-mail.
2. Click on 'My Orders' on the left side of the page.
3. Click 'View Details'.
4. Click on 'Exchange' next to the product you want to exchange against.
5. Select the size you want in exchange.
6. Select the reason for exchange.
7. Verify that the tags are intact and the product is unused.
8. Click on 'Confirm'
9. A message on the top of the page will say 'Your Exchange Request Successfully Sent' and a confirmation will be sent to you via E-mail.
How long will it take for an exchange/return request to be processed?
It usually takes 7-10 working days for an exchange or return order to be processed. This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address. Once the goods are picked up from your address, they are received at the FG headquarters where they go through a quality check. Once this procedure is completed, we are in a position to send an adequate response to you.
What is Store Credit?
In case you are dissatisfied with the merchandise received, you can either claim a refund or get a store credit in your FG account. A Store Credit is a sum of money that is kept in your FG account and can be redeemed for subsequent purchases.
How can I place a Store Credit against my order?
1. Log in to your FG account
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Return' next to the product you want Store Credits against
5. Select the reason for returning the product.
6. Select the Mode of Refund (Store Credit will be selected by default).
7. Verify that the tags are intact and the product is unused
7. Click on 'Confirm'
8. A message on the top of the page will say 'Your Store Credit Request Was Successfully Sent' and a confirmation will be sent to you via E-mail.
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Return' next to the product you want Store Credits against
5. Select the reason for returning the product.
6. Select the Mode of Refund (Store Credit will be selected by default).
7. Verify that the tags are intact and the product is unused
7. Click on 'Confirm'
8. A message on the top of the page will say 'Your Store Credit Request Was Successfully Sent' and a confirmation will be sent to you via E-mail.
How can I view and use store credit?
Store credit can be used after logging into your FG Account with the registered username and password. You also have the option to use your store credit at the time of selecting the mode of payment while placing your order.
How can I place a Bank Refund against my order?
1. Login to your FG account
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Return' next to the product you want a refund against.
5. Select the reason for returning the product.
6. Select the Mode of Refund
7. Provide:
8. Verify that the tags are intact and the product is unused
9. Click on 'Confirm'
9. A message on the top of the page will say 'Your Bank Refund Request was Successfully Sent' and a confirmation will be sent to you via email containing the refund details.
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Return' next to the product you want a refund against.
5. Select the reason for returning the product.
6. Select the Mode of Refund
7. Provide:
- a. Account Holder Name
b. Account Number
c. IFSC code
d. Branch Name
e. Account Type in case you had made a COD payment.
Note: These options will not be displayed if your mode of payment was through Debit/Credit Card or Netbanking.
8. Verify that the tags are intact and the product is unused
9. Click on 'Confirm'
9. A message on the top of the page will say 'Your Bank Refund Request was Successfully Sent' and a confirmation will be sent to you via email containing the refund details.
How long will it take to get my refund back?
A refund is only issued in the case of online orders once the product(s) clears a quality check at the FG headquarters. Provided the product(s) clears quality check, it would take a maximum of 7-8 working days to process your refund.
Can I exchange my exhibition product with an online product and vice versa?
No, the exhibition and online orders are treated separately. Exhibition orders can only be exchanged at the exhibition within the tenure of said exhibition. A bill is mandatory for facilitation of exchange. There is no refund at the exhibitions.
Online orders can only be refunded/exchanged within a period of 15 days from the date of product delivery. In both cases:
1. The products should be unused2. Tags should be intact. Please refer to the return and exchange policy on the website https://www.faridagupta.com/refund-policy
What sizes are available?
Most of our garments range from sizes XXS (UK 6) to 3XL (UK 20-22). To check the availability of a garment in your size, please head over to the respective product page.
How do I know my size?
Each FG garment has a dedicated size chart available on the respective product page. On the product page, click on ,“View Size Chart” to choose the size that will fit you best.