FAQs

Delivery

Do you deliver to my location?

We deliver to almost every location across India, subject to pin-code serviceability.

As we work with trusted third-party logistics partners, a few pin codes may occasionally be non-serviceable. Delivery timelines may also be impacted by unforeseen weather or operational conditions.

If you would like to check the serviceability of your pin code or need any assistance with your delivery, our Customer Experience team will be happy to help.

Customer Experience: +91 8287-567-567

What is the minimum order value?

There is no minimum order value for prepaid orders.

For Cash on Delivery (COD), orders can be placed up to a maximum value of INR 20,000.

A delivery charge of INR 99 is applicable on every order, whether prepaid or COD.

Can I change the delivery address of my order?

We understand that plans can sometimes change.

If your order has not yet been shipped, we may be able to update the delivery address, provided the new address is within the same city.

If the new address is in a different city, the existing order would need to be cancelled and a fresh order placed with the updated address.

For assistance, please reach out to our Customer Experience team as soon as possible.

How can I track my order?

You can conveniently track your order through the Account section on the Farida Gupta website.

If your order has not yet been shipped and you require any assistance, please contact our Customer Experience team at +91 8287-567-567.

Customer Experience hours: Monday–Saturday, 9:30 AM–6:00 PM IST.

When can I expect my order to be delivered?

We aim to deliver all orders across India within a maximum of 5 working days.

Occasionally, delivery may take longer due to circumstances beyond our control, including weather conditions or operational/logistics issues.

If your order is taking longer than expected, please reach out to us at +91 8287-567-567 or care@faridagupta.com. We will be happy to look into it for you.

Exhibitions

Can I exchange my exhibition purchase with an online product, or vice versa?

Exhibition and online purchases are treated separately and cannot be exchanged with each other.

Exhibition purchases can only be exchanged at the exhibition during the tenure of that particular exhibition. A valid bill is mandatory for an exchange. Please note that refunds are not offered at exhibitions.

Online purchases may be returned or exchanged within 15 days of delivery, subject to the applicable return and exchange conditions.

For both, the product must be unused and have all original tags intact.

Please refer to the Return & Exchange Policy on our website for complete details.

How can I receive notifications about upcoming exhibitions?

We would love to keep you updated.

You can join our mailing list and share your details with us to receive information about upcoming exhibitions in your city.

View Upcoming Exhibitions

Will exhibitions have discounted products?

Yes. Selected products may be available at special prices during exhibitions.

Availability and selection of discounted products may be limited.

Garment Care

How can I be assured of the quality of my Farida Gupta garment?

At Farida Gupta, we believe that every garment should reflect the care and craftsmanship that goes into creating it.

We use carefully selected fabrics, and every garment undergoes a stringent 7-layer quality-check process before reaching you.

This attention to detail helps us ensure that every piece meets our quality standards.

How should I care for my Farida Gupta garment?

Our handcrafted garments are designed to be cared for with simple, thoughtful attention.

For the best results and to preserve the beauty of your garment, please follow the care instructions provided on the product label.

We recommend referring to these instructions before washing or caring for your garment.

General

What is Farida Gupta?

Farida Gupta is an Indian ethnic-wear brand based in New Delhi.

The brand celebrates India’s rich textile traditions, with a focus on hand-embroidery and block printing, bringing together craftsmanship, colour and contemporary design.

Is there a quality assurance for products ordered online?

Yes.

Every garment manufactured by Farida Gupta goes through a stringent 7-layer quality-check process before it reaches our warehouse.

Quality checks are carried out throughout the production journey—beginning with the sourcing of the fabric and continuing through the final checks before the garment is dispatched.

Every piece is made with care, craftsmanship and attention to detail.

What if I have a complaint regarding my order?

We’re sorry to hear that something hasn’t gone as expected.

Your experience matters to us, and our Customer Experience team is here to help.

You can reach us through the Contact Us section of our website, email us at care@faridagupta.com, or call us at +91 8287-567-567.

Customer Experience hours: Monday–Saturday, 9:30 AM–6:00 PM IST.

Please share your order details and concern with us, and our team will assist you.

Do you offer alterations or customisations?

At present, Farida Gupta does not offer alteration or customisation services.

Do you offer wholesale pricing?

At present, Farida Gupta does not engage in wholesale transactions.

How can I receive updates about sales and special offers?

We would love to keep you informed about our latest offers and updates.

Simply subscribe to our newsletter on the Farida Gupta website, and you’ll be among the first to hear about our sales and special offers.

Payments

What payment methods do you accept?

We offer the following payment options:

Online payments: You can pay securely using UPI/QR code, credit card, debit card or net banking through our payment gateway.

Cash on Delivery (COD): COD is available for eligible pin codes, subject to serviceability.

If you need assistance with your payment, our Customer Experience team will be happy to help.

Customer Experience: +91 8287-567-567
Hours: Monday–Saturday, 9:30 AM–6:00 PM IST.

How can I get my receipt?

For purchases made online or at an exhibition, a physical copy of the receipt is provided at the time of purchase/order delivery, as applicable.

Returns & Exchanges

Can I return or exchange my order?

Yes.

Our return and exchange window is 15 days from the date you receive your order.

A return or exchange can be processed provided:

• The product is unused.

• All original tags are intact.

• The product successfully clears our quality check at the Farida Gupta headquarters.

Once these conditions are met, you may choose from the applicable options:

1. A refund

2. An exchange

3. Store Credit for an equivalent amount, which can be used towards a future purchase.

We recommend reviewing our complete Return & Exchange Policy before placing a request.

How can I place a return request?

You can easily place a return request through your Farida Gupta account.

1. Log in to your Farida Gupta account.

2. Go to Orders.

3. Select the order eligible for return or exchange.

4. Once the order has been delivered, the Return/Exchange option will become active.

5. Select Return.

6. Choose your reason for return and provide the relevant details.

7. Select your preferred refund mode—Store Credit, Bank Account or UPI.

8. Enter your mobile number if requested.

9. Proceed to submit the return request.

Once successfully submitted, you will see a confirmation message stating: “Your Return Request has been placed.”

A confirmation will also be sent to you by email.

How can I place an exchange request?

You can place an exchange request directly through your Farida Gupta account.

1. Log in to your Farida Gupta account.

2. Go to Orders.

3. Select the order eligible for return or exchange.

4. Once the order has been delivered, the Return/Exchange option will become active.

5. Select Exchange.

6. Choose the reason for exchange, such as Size too big, Size too small, Ordered my usual size but it does not fit, or Quality issue.

7. Click Next and select the size you would like to receive in exchange.

8. Proceed to submit the exchange request.

Once successfully submitted, you will see: “Your Exchange Request has been placed.”

A confirmation will also be sent to you by email.

How long does a return or exchange take to process?

A return or exchange generally takes 7–10 working days to process.

Once your request is placed, a reverse pickup is raised with our courier partner. The product is then collected from your address and brought to the Farida Gupta warehouse for a quality check.

Once the quality check is completed, we will update you regarding the next step.

We appreciate your patience while we ensure that every returned product is carefully inspected.

Store Credit

What is Store Credit?

Store Credit is an amount credited to your Farida Gupta account that can be used towards a subsequent purchase.

When eligible for a return, you may choose Store Credit instead of a refund.

How can I view my Store Credit?

To view your Store Credit:

1. Log in to your Farida Gupta account.

2. Go to Store Credit under your Profile.

3. You will be able to view the available refund/store-credit balance.

How can I request Store Credit for my return?

When placing your return request:

1. Log in to your Farida Gupta account.

2. Go to Orders.

3. Select the order eligible for return.

4. Select Return.

5. Choose your reason for return and provide the relevant details.

6. Select Store Credit as your preferred refund mode.

7. Proceed to submit the return request.

You will receive a confirmation once the request has been successfully placed.

How can I use Store Credit to place an order?

To use your Store Credit, please ensure that you are logged in to your Farida Gupta account using your registered mobile number.

Then:

1. Browse the Farida Gupta collection and add your chosen pieces to your cart.

2. Click Checkout.

3. Select or update your delivery address and continue.

4. On the payment page, you will find Store Credit among the available payment methods.

5. Select Store Credit, and your available balance will be applied to your order.

If you experience any difficulty, our Customer Experience team will be happy to assist you at +91 8287-567-567.

Customer Experience hours: Monday–Saturday, 9:30 AM–6:00 PM IST.

Bank Refunds

How can I request a Bank Refund?

You can request a bank refund while placing your return request.

1. Log in to your Farida Gupta account.

2. Go to Orders.

3. Select the order eligible for return.

4. Once the order has been delivered, the Return/Exchange option will become active.

5. Select Return.

6. Choose your reason for return and provide the relevant details.

7. Select Bank Refund as your preferred refund mode.

8. Proceed to submit the return request.

Once successfully submitted, you will see a confirmation stating: “Your Return Request has been placed.”

You will also receive an email confirmation that your bank refund request has been raised.

How long will it take to receive my refund?

For online orders, a refund is initiated only after the returned product has successfully cleared the quality check at the Farida Gupta headquarters.

Once the quality check is completed and the return is approved, the refund generally takes a maximum of 7–8 working days to process.

Can I exchange my exhibition purchase with an online product, or vice versa?

No. Exhibition and online purchases are treated separately.

Exhibition purchases can only be exchanged at the exhibition during the tenure of that exhibition. A valid bill is mandatory, and refunds are not available for exhibition purchases.

Online orders can be returned or exchanged within 15 days of delivery, subject to the applicable conditions.

The product must be unused and have all original tags intact.

Please refer to the Return/Refund Policy on our website for complete details.

Sizes

What sizes are available?

Our garments are available in sizes ranging from XS (UK 8) to 3XL (UK 20–22).

Size availability varies by product and can be viewed on the respective product page.

How do I know which size will fit me best?

Every Farida Gupta garment has a dedicated Size Chart available on its product page.

Simply click on “View Size Chart” to find the measurements and select the size most suitable for you.

Our size chart is based on body measurements.

We recommend checking the size chart before placing your order to help you choose the best fit.