Shipping & Delivery Policy

At Farida Gupta, every order is crafted with care and thoughtfully packaged to ensure it reaches you in perfect condition. We are committed to providing a seamless delivery experience and making every effort to dispatch and deliver your order as quickly as possible.

By placing an order on our website, you acknowledge and agree to the terms of this Shipping & Delivery Policy, which forms an integral part of our Terms of Use.

Order Processing & Dispatch

Orders are typically processed and dispatched within 5 working days (excluding Sundays and public holidays) under normal business conditions.

Every order undergoes a quality check before dispatch to ensure it meets our standards. During festive seasons, promotional events, inventory audits, or unforeseen circumstances, dispatch timelines may be extended. Should there be any significant delay, our Customer Experience team will proactively keep you informed via email, SMS, or phone.

Shipping Charges

Shipping charges, where applicable, are displayed during checkout before payment is completed.

Please note:

  • Shipping charges are non-refundable.

  • In the event of a cancellation, return, or refund, only the value of the eligible product(s) will be refunded in accordance with our Return & Refund Policy. Shipping charges paid at the time of purchase will not be refunded.

  • All prices displayed on our website are inclusive of applicable taxes.

Delivery Partners

To ensure safe and reliable delivery, Farida Gupta partners with reputed third-party logistics providers.

Once your order has been dispatched, you will receive an email and SMS containing:

  • Courier partner details

  • Tracking number

  • Estimated delivery date

You may also track your shipment anytime through the My Orders section on our website.

While we strive to ensure timely delivery, the estimated delivery date is indicative and may vary depending on the logistics partner and destination. Farida Gupta shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Delivery Address

Customers are requested to provide complete and accurate delivery information, including:

  • Recipient’s name

  • Complete address

  • PIN code

  • Mobile number

  • Landmark, where applicable

Farida Gupta shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

Address modifications can only be accommodated before an order has been dispatched and are subject to operational feasibility.

Serviceability & Payment Options

We currently deliver across most serviceable locations within India.

Availability of delivery services, including Cash on Delivery (COD) and prepaid payment options, depends on the delivery PIN code entered during checkout.

If your location falls outside our serviceable network, your order cannot be processed.

Delivery Timelines

Orders are generally delivered within 5 working days after dispatch, depending on your delivery location and courier partner.

Our logistics partners will make up to three delivery attempts.

If delivery cannot be completed after three attempts due to customer unavailability, refusal to accept the shipment, incorrect address, or inability to establish contact, the order may be returned to our warehouse as a Return to Origin.

In such cases, refunds or re-dispatches, if applicable, will be processed in accordance with our Return & Refund Policy.

Delays Beyond Our Control

Although we make every reasonable effort to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions

  • Natural disasters

  • Government regulations or lockdowns

  • Political unrest or civil disturbances

  • Strikes or transportation disruptions

  • Public holidays

  • Other unforeseen operational circumstances

In the event of any significant delay, we will make reasonable efforts to notify you using your registered email address and/or mobile number.

Farida Gupta shall not be liable for any indirect, consequential, or incidental losses arising from such delays.

Return & Exchange Shipments

Returns and exchanges are facilitated through our authorized reverse logistics partners.

For detailed information regarding eligibility, timelines, and the return process, please refer to our Return & Refund Policy.

Reverse logistics services are operated by independent logistics providers. While we work closely with our partners to ensure a smooth experience, Farida Gupta shall not be liable for delays or omissions solely attributable to such third-party service providers.

Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, we request that you do not accept the shipment.

Please contact our Customer Experience team immediately and provide:

  • Your Order ID

  • Photographs of the outer packaging, where possible

  • A brief description of the issue

Upon verification, we will arrange an appropriate resolution, including a replacement or other suitable remedy, at no additional cost to you.

Need Assistance?

Our Customer Experience team is always happy to help.

Customer Experience Helpline
+91 8287 567 567

Email
care@faridagupta.com

Return & Refund Policy
View the Return & Refund Policy

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