Shipping & Delivery Policy
Last updated: 22 October 2026
This policy applies to orders placed directly with Farida Gupta Retail Private Limited ("FG", "we", "us" or "our") through www.faridagupta.com for delivery within India. Read it with our Terms of Service, Returns Exchange and Cancellation Policy and Privacy Policy, available on the Website. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
1. Order processing and dispatch
1.1 Orders are typically processed and dispatched within five working days, excluding Sundays and public holidays, under normal business conditions. Every order undergoes a quality check before dispatch.
1.2 During festive seasons, promotional events, inventory audits or unforeseen circumstances, dispatch timelines may be extended.
2. Shipping charges
2.1 The original shipping charge, where applicable, is displayed at checkout before payment is completed. The total payable and the breakdown of applicable charges will be disclosed before you place the order. All product prices displayed on our Website include applicable taxes.
2.2 For a voluntary return involving correctly supplied goods, the original shipping charge of INR 99, paid at checkout is non-refundable. Refunds in such cases will cover the eligible product value in accordance with our Returns, Exchange and Cancellation Policy, subject to applicable law.
3. Delivery partners
3.1 FG uses third-party logistics providers to deliver orders. Once your order is dispatched, you will receive an email and SMS containing the courier partner details, tracking number and estimated delivery date. You may also track the shipment through the My Orders section on our Website.
3.2 The estimated delivery date is indicative and may vary with the logistics partner and destination. However, using a third-party logistics provider does not exclude FG’s obligations under applicable law. Contact our Customer Experience team for assistance with a delayed, lost or disputed delivery. Available remedies are addressed in clauses 6 and 7 below.
4. Delivery address
4.1 Please provide complete and accurate delivery information, including the recipient’s name, complete address, PIN code, mobile number and a landmark where applicable.
4.2 FG is not responsible for a delay or failed delivery to the extent caused by incorrect or incomplete delivery information supplied by you. Any resulting additional delivery charge must be reasonable, attributable to that error, disclosed and agreed before it is incurred. This does not exclude responsibility for a separate error or failure attributable to FG or its logistics provider.
4.3 Address modifications can only be accommodated before dispatch and are subject to operational feasibility. Please contact our Customer Experience team as soon as a correction is required.
5. Serviceability and payment options
5.1 We currently deliver across serviceable locations within India. Availability of delivery services, including COD and prepaid payment options, depends on the delivery PIN code entered at checkout. If your location falls outside our serviceable network, the order cannot be processed.
6. Delivery timelines
6.1 Orders are generally delivered within five working days after dispatch, depending on the delivery location and courier partner. The dispatch period in clause 1 and this delivery period are separate; working days exclude Sundays and public holidays.
6.2 Our logistics partners will make up to three delivery attempts. If delivery cannot be completed after three attempts because of customer unavailability, refusal to accept the shipment, an incorrect address or inability to establish contact, the order may be returned to our warehouse as a Return to Origin.
6.3 Refunds or re-dispatches, where applicable, will be handled under our Returns Exchange and Cancellation Policy. An unsuccessful delivery does not automatically forfeit the prepaid product price. Any deduction must comply with clause 2 and applicable law. Refusal because of an apparently damaged or tampered parcel will be assessed under clause 9.
6.4 Please contact us if an order has not arrived within its stated delivery schedule or is marked delivered but has not been received. We will assess the available delivery records and information you provide and arrange the remedy required by applicable law. Refunds will be initiated within the period stated in Clause 8 of our Returns Exchange and Cancellation Policy, subject to any other period as required by applicable law.
7. Delays beyond our control
7.1 We make reasonable efforts to deliver within the estimated timelines. Delivery may be affected by adverse weather, natural disasters, government restrictions or lockdowns, political unrest, civil disturbances, strikes, transport disruption, public holidays or other unforeseen circumstances.
7.2 Where goods are delivered later than the stated schedule, applicable return and refund rights remain available. The statutory exception for late delivery caused by force majeure applies only where its requirements are satisfied. The circumstances listed above do not automatically constitute force majeure; the actual cause and effect of the delay will be considered. If an order cannot be fulfilled, FG will refund amounts legally due for the unfulfilled supply.
7.3 Liability arising from delivery delays is subject to clause 14 of our Terms of Service. Nothing in this policy excludes mandatory consumer remedies or refunds and other amounts legally due to you.
8. Return and exchange shipments
8.1 Returns and exchanges are facilitated through our authorised reverse logistics partners. Please refer to our Returns Exchange and Cancellation Policy for eligibility, timelines, charges and the return process.
8.2 Contact our Customer Experience team for assistance with delayed or disputed return shipments. A return request made within the applicable period will not become ineligible solely because of a later collection delay caused by FG or its authorised logistics provider.
9. Damaged or tampered packages
9.1 If a package appears damaged, opened or tampered with at delivery, please do not accept it and contact our Customer Experience team immediately. Provide your order ID, a brief description of the issue and photographs of the outer packaging where possible.
9.2 Upon verification, we will arrange an appropriate resolution, including a replacement, refund or other remedy as applicable, at no additional cost where the issue is attributable to FG or its logistics provider. Acceptance of delivery does not by itself waive a valid claim. Reporting periods and evidence requirements are governed by our Returns Exchange and Cancellation Policy, subject to applicable law; statutory remedies will not be automatically excluded solely because an unboxing video is unavailable.
10. Need assistance
10.1 Contact our Customer Experience team at +91 8287 567 567 or care@faridagupta.com. You may escalate a complaint to the Grievance Officer whose name, designation and contact details are published in our Terms of Service on the Website.
10.2 Consumer complaints will be handled in accordance with clause 17 of our Terms of Service, including the acknowledgement and redress periods stated there. This procedure does not restrict your right to approach a competent consumer commission, court or authority.
10.3 Delivery and related personal information is handled in accordance with our Privacy Policy and applicable law. Any policy update applies prospectively and does not retrospectively remove rights relating to an existing order, except to the extent required by applicable law.
