CAREERS
Life at Farida Gupta
At Farida Gupta, we work across craft, clothing and community. Every team plays a part in bringing India’s textile traditions into everyday wardrobes.
We value care, ownership, honesty and thoughtful work.
OUR VALUES
We Are Always Customer-First
We Respect Our Value Network
We Strive For Product Excellence & Quality
We Operate With Honesty & Transparency
We Challenge the Status Quo
We Always Push Our Limits
JOB OPENINGS
Explore our career opportunities
- All departments(3)
- Operations(1)
- Design(1)
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Customer Experience Associate
3 YEARS • NEW DELHI • ON site
Job Description - Customer Experience Associate
This position is responsible for monitoring customer journeys, engaging with customers across multiple channels and platforms, and coordinating with internal stakeholders to continuously improve the overall customer experience.
Key Responsibilities
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Manage a high volume of customer calls, emails, and social media interactions, as required.
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Understand, identify, and assess customer needs to ensure a high level of customer satisfaction.
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Handle customer complaints by providing appropriate solutions and alternatives within defined timelines.
-
Follow up proactively to ensure timely and satisfactory resolution of customer concerns.
-
Build and maintain sustainable customer relationships through clear, open, and effective communication.
-
Provide accurate, complete, and timely information using appropriate systems, tools, and resources.
-
Follow established communication procedures, service guidelines, and Company policies.
-
Coordinate with relevant internal stakeholders to resolve customer issues and improve service delivery.
-
Identify recurring customer concerns and share insights to support process and experience improvements.
-
Demonstrate ownership and take proactive steps to exceed customer expectations.
Knowledge, Skills and Other Characteristics
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Strong customer-handling skills across telephone and email channels.
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Familiarity with CRM systems and customer service practices.
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Prior experience with Zoho, Shopify and Returnprime will be an added advantage.
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Strong customer orientation, empathy, and the ability to respond effectively to different customer profiles.
-
Excellent written and verbal communication skills.
-
Good command of English grammar and professional communication.
-
Ability to multitask, prioritize responsibilities, and manage time effectively.
-
Strong listening, problem-identification, and problem-solving skills.
-
Ability to remain calm, patient, and decisive while handling customer concerns.
-
Proficiency in Microsoft Office and Google Workspace.
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Basic knowledge of Microsoft Excel for reporting purposes is mandatory.
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Comfort with technology, data, and digital customer service tools.
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High level of integrity, accountability, punctuality, and customer obsession.
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Willingness to take ownership, work beyond routine responsibilities when required, and contribute to the Company’s long-term vision.
Qualification and Experience
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Minimum 3–5 years of proven experience in customer support, customer service, or customer experience.
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Minimum educational qualification: Graduation from a recognised institution.
Additional Notes
Farida Gupta is a customer-obsessed organisation committed to delivering exceptional customer experiences and creating sustainable value for its customers.
This role is best suited for individuals who take genuine ownership of customer concerns, demonstrate a strong service mindset, and are willing to go beyond routine, shift-based customer support responsibilities. The position requires adaptability, accountability, initiative, and a commitment to continuously improving the customer journey.
If you are passionate about delivering meaningful value to customers and believe that exceptional customer experience is a key driver of sustainable organisational growth, this role may be an excellent fit for you.
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Junior Merchandiser
2 YEARS • NEW DELHI • ON site
Role Overview
This position is responsible for managing the end-to-end sample development process, coordinating with designers, in-house teams, vendors, and internal stakeholders to ensure timely development, correction, documentation, and handover of samples to the Production Merchandising team.
Key Responsibilities
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Coordinate new sample development with the in-house team and external vendors.
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Plan and coordinate sample readiness for photoshoots.
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Liaise with the Branding team for photoshoot requirements and arrange the required samples within timelines.
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Maintain accurate and updated records of all samples developed.
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Coordinate and follow up on sample corrections based on designers’ comments and feedback.
-
Maintain records of sample-related fabrics, trims, accessories, and other materials.
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Ensure proper tracking and availability of sample components throughout the development process.
-
Ensure closure approved and final samples to the
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Update accurate and complete information on the Manufacturing Panel.
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Prepare and maintain Bills of Material (BOM) for samples.
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Coordinate with relevant stakeholders to ensure timely execution and closure of sampling activities.
-
Follow up proactively on pending actions, approvals, corrections, and sample deliveries.
Knowledge, Skills and Other Characteristics
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Good working knowledge of Microsoft Excel, PowerPoint, Word, and other computer applications.
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Experience working on ERP systems or manufacturing/sampling management platforms.
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Good understanding of ethnic wear and the Indian apparel market.
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Strong knowledge of fabrics, trims, accessories, and garment construction.
-
Understanding of costing and basic merchandising calculations.
-
Proficiency in Excel charts, formulas, and data management.
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Good vendor-handling and coordination skills.
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Knowledge of fabric sourcing is preferred
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Strong execution, follow-up, and time-management abilities.
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Process-oriented approach with strong attention to detail.
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Ability to manage multiple samples and priorities simultaneously.
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Strong communication and interpersonal skills.
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Ability to coordinate effectively with designers, vendors, Branding, Production Merchandising, and other internal teams.
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Ownership-driven, proactive, and solution-oriented approach.
Qualification and Experience
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Graduate with a Diploma in Fashion or a related field.
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Minimum 1–3 years of relevant experience in sampling or merchandising.
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Experience in ethnic wear, fashion retail, apparel manufacturing, or export houses will be preferred.
Additional Notes
The role requires strong coordination, attention to detail, timely execution, and the ability to manage multiple sampling activities simultaneously. The candidate should be comfortable working with designers, vendors, and cross-functional teams while ensuring that samples, corrections, documentation, and handovers are completed within agreed timelines.
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HR Generalist
5 YEARS • NEW DELHI • ON site
Role Overview
This role is responsible for supporting the complete employee lifecycle, including recruitment, onboarding, employee engagement, HR operations, attendance and leave management, documentation, and coordination with internal stakeholders to ensure effective implementation of HR policies and processes.
Key Responsibilities
Performance Management
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Support the execution of the performance management cycle.
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Collate and track tasks, goals, and action points assigned to employees.
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Monitor completion rates, timeliness, delays, and pending actions.
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Maintain accurate trackers and prepare periodic summaries and reports for management review.
Employee Engagement
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Coordinate and execute employee engagement initiatives and internal activities.
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Support the planning of engagement calendars, employee events, recognition initiatives, and other HR interventions.
Learning & Development
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Research and identify relevant training programs and learning partners based on organizational requirements.
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Develop learning and training modules under guidance.
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Conduct instructor-led training sessions independently once trained on the module and content.
Incentive Plan Operations
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Support operational activities linked to employee incentive plans.
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Collate and validate data required for incentive calculations.
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Coordinate with stakeholders to ensure information is complete and submitted within timelines.
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Maintain accurate incentive-related trackers and records.
Recruitment Support
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Coordinate with recruitment consultants and candidates, as required.
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Maintain recruitment trackers and ensure timely follow-ups.
Skills & Competencies
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Strong working knowledge of Microsoft Excel / Google Sheets.
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Strong research skills and a self-starter mindset.
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Highly organized with strong attention to detail.
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Ability to manage multiple tasks and follow-ups simultaneously.
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Quick learner with the ability to understand processes and instructions quickly.
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Strong execution skills with the ability to take a task from instruction through to closure.
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Strong verbal communication and stakeholder coordination skills.
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Comfortable working with data, trackers, deadlines, and recurring processes.
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Ability to work independently while keeping relevant stakeholders updated.
Knowledge, Skills and Other Characteristics
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Up to 5 years experience,
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Strong academic background from a reputed educational institution.
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Prior exposure to performance management, employee engagement, training coordination, and recruitment would be preferred.
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Experience working in a fast-paced organization would be preferred.
Additional Notes
Farida Gupta is a performance-driven and employee-focused organisation that values integrity, accountability, adaptability, and continuous improvement.
This role is suitable for an HR professional who is comfortable managing multiple priorities, working closely with employees and business teams, and taking ownership of HR processes from recruitment through exit. The position requires a proactive approach, attention to detail, confidentiality, and a willingness to contribute beyond routine administrative responsibilities to support the Company’s growth and organisational objectives.
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Customer Experience Associate
3 YEARS • NEW DELHI • ON site
Job Description - Customer Experience Associate
This position is responsible for monitoring customer journeys, engaging with customers across multiple channels and platforms, and coordinating with internal stakeholders to continuously improve the overall customer experience.
Key Responsibilities
-
Manage a high volume of customer calls, emails, and social media interactions, as required.
-
Understand, identify, and assess customer needs to ensure a high level of customer satisfaction.
-
Handle customer complaints by providing appropriate solutions and alternatives within defined timelines.
-
Follow up proactively to ensure timely and satisfactory resolution of customer concerns.
-
Build and maintain sustainable customer relationships through clear, open, and effective communication.
-
Provide accurate, complete, and timely information using appropriate systems, tools, and resources.
-
Follow established communication procedures, service guidelines, and Company policies.
-
Coordinate with relevant internal stakeholders to resolve customer issues and improve service delivery.
-
Identify recurring customer concerns and share insights to support process and experience improvements.
-
Demonstrate ownership and take proactive steps to exceed customer expectations.
Knowledge, Skills and Other Characteristics
-
Strong customer-handling skills across telephone and email channels.
-
Familiarity with CRM systems and customer service practices.
-
Prior experience with Zoho, Shopify and Returnprime will be an added advantage.
-
Strong customer orientation, empathy, and the ability to respond effectively to different customer profiles.
-
Excellent written and verbal communication skills.
-
Good command of English grammar and professional communication.
-
Ability to multitask, prioritize responsibilities, and manage time effectively.
-
Strong listening, problem-identification, and problem-solving skills.
-
Ability to remain calm, patient, and decisive while handling customer concerns.
-
Proficiency in Microsoft Office and Google Workspace.
-
Basic knowledge of Microsoft Excel for reporting purposes is mandatory.
-
Comfort with technology, data, and digital customer service tools.
-
High level of integrity, accountability, punctuality, and customer obsession.
-
Willingness to take ownership, work beyond routine responsibilities when required, and contribute to the Company’s long-term vision.
Qualification and Experience
-
Minimum 3–5 years of proven experience in customer support, customer service, or customer experience.
-
Minimum educational qualification: Graduation from a recognised institution.
Additional Notes
Farida Gupta is a customer-obsessed organisation committed to delivering exceptional customer experiences and creating sustainable value for its customers.
This role is best suited for individuals who take genuine ownership of customer concerns, demonstrate a strong service mindset, and are willing to go beyond routine, shift-based customer support responsibilities. The position requires adaptability, accountability, initiative, and a commitment to continuously improving the customer journey.
If you are passionate about delivering meaningful value to customers and believe that exceptional customer experience is a key driver of sustainable organisational growth, this role may be an excellent fit for you.
-
-
Junior Merchandiser
2 YEARS • NEW DELHI • ON site
Role Overview
This position is responsible for managing the end-to-end sample development process, coordinating with designers, in-house teams, vendors, and internal stakeholders to ensure timely development, correction, documentation, and handover of samples to the Production Merchandising team.
Key Responsibilities
-
Coordinate new sample development with the in-house team and external vendors.
-
Plan and coordinate sample readiness for photoshoots.
-
Liaise with the Branding team for photoshoot requirements and arrange the required samples within timelines.
-
Maintain accurate and updated records of all samples developed.
-
Coordinate and follow up on sample corrections based on designers’ comments and feedback.
-
Maintain records of sample-related fabrics, trims, accessories, and other materials.
-
Ensure proper tracking and availability of sample components throughout the development process.
-
Ensure closure approved and final samples to the
-
Update accurate and complete information on the Manufacturing Panel.
-
Prepare and maintain Bills of Material (BOM) for samples.
-
Coordinate with relevant stakeholders to ensure timely execution and closure of sampling activities.
-
Follow up proactively on pending actions, approvals, corrections, and sample deliveries.
Knowledge, Skills and Other Characteristics
-
Good working knowledge of Microsoft Excel, PowerPoint, Word, and other computer applications.
-
Experience working on ERP systems or manufacturing/sampling management platforms.
-
Good understanding of ethnic wear and the Indian apparel market.
-
Strong knowledge of fabrics, trims, accessories, and garment construction.
-
Understanding of costing and basic merchandising calculations.
-
Proficiency in Excel charts, formulas, and data management.
-
Good vendor-handling and coordination skills.
-
Knowledge of fabric sourcing is preferred
-
Strong execution, follow-up, and time-management abilities.
-
Process-oriented approach with strong attention to detail.
-
Ability to manage multiple samples and priorities simultaneously.
-
Strong communication and interpersonal skills.
-
Ability to coordinate effectively with designers, vendors, Branding, Production Merchandising, and other internal teams.
-
Ownership-driven, proactive, and solution-oriented approach.
Qualification and Experience
-
Graduate with a Diploma in Fashion or a related field.
-
Minimum 1–3 years of relevant experience in sampling or merchandising.
-
Experience in ethnic wear, fashion retail, apparel manufacturing, or export houses will be preferred.
Additional Notes
The role requires strong coordination, attention to detail, timely execution, and the ability to manage multiple sampling activities simultaneously. The candidate should be comfortable working with designers, vendors, and cross-functional teams while ensuring that samples, corrections, documentation, and handovers are completed within agreed timelines.
-
Intern With Us
Internships at Farida Gupta
Learn how a craft-led fashion brand works from the inside, across design, production, marketing, retail and customer experience.
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